Finding your perfect match...

Get in Touch

Our support team is here to help you 24/7. Whether you need assistance, have feedback, or want to report an issue, we're just a message away.

Get in Touch

Have questions about SoulDate? Need help with your account? Our dedicated support team is here to assist you with any questions or concerns.

General Support

support@softhuge.com

Average response: <2 hours

Safety & Security

contact@softhuge.com

For urgent safety concerns

Careers

careers@softhuge.com

Join our amazing team

Press & Media

contact@softhuge.com

Media inquiries and partnerships

Support Hours

24/7 for urgent issues

Live chat: 9 AM - 9 PM IST

Send us a Message

Fill out the form below and we'll get back to you as soon as possible. For urgent safety concerns, please use the safety email above.

We typically respond within 2 hours for urgent issues and 24 hours for general inquiries.

Frequently Asked Questions

Find quick answers to common questions about SoulDate. Can't find what you're looking for? Contact our support team.

Getting Started

New to SoulDate? Start here to learn the basics.

Download the SoulDate app from the App Store or Google Play, then follow the simple registration process. You can sign up with your email address or use your social media accounts for quick registration. We require basic information to create your profile and ensure a safe community.

Yes! SoulDate is completely free to download and use basic features including profile creation, browsing matches, and sending likes. We offer premium subscriptions that unlock advanced features like unlimited likes, advanced filters, and priority matching.

After registration, complete your profile by adding photos, writing a bio, and answering personality questions. The more complete your profile, the better our AI can match you with compatible partners. You can edit your profile anytime from the settings menu.

Absolutely! Your SoulDate account syncs across all your devices. You can start a conversation on your phone and continue it on your tablet or computer seamlessly.

Matching & Dating

Learn how our AI finds your perfect match.

Our advanced AI analyzes your profile, preferences, behavior patterns, and responses to personality questions to suggest highly compatible matches. We consider shared values, interests, relationship goals, and communication styles to ensure meaningful connections.

Yes! You can specify your relationship preferences including serious relationships, casual dating, friendship, or specific arrangements. Our filters help you find people who share your relationship goals and values.

SoulDate focuses on authentic, long-term connections rather than superficial swiping. Our AI prioritizes compatibility over attraction, we never sell user data, and we provide comprehensive safety features. We're committed to helping you find meaningful relationships that last.

Once you match with someone, you can start chatting immediately. We provide conversation starters and icebreakers to help you get to know each other. Premium users get access to advanced communication features like voice messages and photo sharing.

Safety & Privacy

Your safety and privacy are our top priorities.

We use bank-level encryption for all data transmission and storage. We never sell your personal information to third parties. You have complete control over your profile visibility, location sharing, and who can contact you.

Use our emergency features immediately: block the user, report the incident, and contact our safety team at . We have 24/7 safety monitoring and can take immediate action to protect our users.

Yes! We require photo verification for all users to ensure authenticity. Premium members get additional verification badges. We also use AI to detect and remove fake profiles regularly.

You can report users directly from their profile or chat. Choose the appropriate reason (harassment, spam, fake profile, etc.) and our moderation team will review within 24 hours. Serious violations result in immediate account suspension.

Billing & Premium

Everything about subscriptions and payments.

Premium features include unlimited likes, advanced filters, see who liked you, boost your profile, priority matching, voice messages, and exclusive events. Premium helps you get more matches and better connections.

Premium subscriptions start at $9.99/month with discounts for longer commitments. We offer flexible billing with no hidden fees. You can cancel anytime from your account settings.

Yes! You can cancel your premium subscription at any time from your account settings or app store. You'll continue to have access to premium features until the end of your billing period.

We offer a 3-day free trial for new premium users so you can experience all the benefits before committing. No credit card required for the trial period.

Ready to Find Your Perfect Match?

Join millions of users who have found meaningful connections through SoulDate. Download now and start your journey toward authentic love.

Free to download • No hidden fees

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