1. Data Controller and Scope
This Privacy Policy explains how Softhuge Technologies Private Limited ("Softhuge Technologies Private Limited", "we", "us", or "our") collects, uses, stores, and protects personal information when you use the SoulDate mobile application, website, and related services (collectively, the "Service").
- Data Controller: Softhuge Technologies Private Limited
- Registered Office: Sirsa, Haryana 125055, India
- Grievance / Privacy Desk: support@softhuge.com
- Trust & Safety Desk: support@softhuge.com
By creating an account on SoulDate, you acknowledge that you have read and understood this Privacy Policy and agree to our processing of your personal data in accordance with applicable laws, including the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, and global privacy best practices.
2. Information We Collect
To facilitate genuine matchmaking and ensure user security, SoulDate collects the following categories of data:
A. Information You Provide Directly
- Registration & Profile Details: Full name, phone number, email address, date of birth, gender identity, relationship intentions, sexual orientation, occupation, educational background, and descriptive bio.
- Photos & Visual Media: Profile photos and selfie verification snapshots submitted for photo-verification badge evaluation.
- Interests & Lifestyle Tags: Music tastes, hobbies, dietary choices, exercise habits, personality traits, and lifestyle preferences.
- Communication & Chat Data: Text messages, audio voice notes, virtual gifts, sparks, likes, and match interactions exchanged with other members.
- Support Inquiries: Correspondence, feedback, bug submissions, or report evidence sent to our support desk.
B. Information Collected Automatically
- Geolocation Data: Approximate geographic coordinates (latitude and longitude) derived from your mobile device GPS or network to display nearby matches within your chosen distance radius. We do not broadcast your exact real-time address or street location to other users.
- Technical & Device Information: Device model, operating system version, unique device identifiers (Android ID, GAID), app version, IP address, carrier network, and language preferences.
- Usage & Activity Logs: App open timestamps, swipe patterns, feature interactions, profile views, purchase history, crash logs, and performance metrics.
3. How We Use Your Information
We process your personal information strictly for legitimate product operations, matching algorithms, and community safety:
- Matching & Discovery: Powering location-based and interest-based compatibility matching between members.
- Identity & Fraud Prevention: Detecting multi-accounting, automated bot scripts, fake profiles, and impersonation.
- Safety Moderation: Scanning reported media and content for safety violations, harassment, or prohibited commercial solicitation.
- Billing & Subscriptions: Verifying digital entitlements for virtual gifts, coins, and premium subscription benefits processed via Google Play Store billing.
- Service Communications: Sending push notifications for new matches, messages, account security alerts, and service updates.
4. How Information Is Shared
We respect your privacy and never sell or rent your personal information to third-party data brokers. We share data only under the following limited circumstances:
- With Other Users: Public profile fields (first name, age, photos, bio, distance radius, and interest tags) are visible to other members on SoulDate matching feeds.
- Service Infrastructure Providers: Trusted third-party cloud infrastructure (secure database hosting, Firebase Authentication, cloud media delivery, and notification services) under strict data processing agreements.
- Payment Processing: Financial transactions and premium purchases are processed securely through certified, PCI-DSS compliant payment processors (including Google Play Billing, Apple App Store, Razorpay, Stripe, and approved payment aggregators). SoulDate does not store raw credit/debit card details, UPI PINs, or CVVs on its servers.
- Legal Compliance & Safety: We may disclose data when required by valid court order, subpoena, government inquiry, or to protect the vital physical safety of our users and the public.
5. Data Security & Storage
We employ industry-standard administrative, physical, and technical security measures:
- Encryption: All data in transit is protected using TLS 1.3 cryptographic encryption. Sensitive database fields are encrypted at rest using AES-256.
- Access Controls: Strict role-based internal access controls ensuring only authorized engineering and safety personnel access diagnostic systems.
- Token Security: Auth tokens and session cookies are cryptographically signed and expire automatically.
6. Data Retention & Account Deletion
We retain your personal data only for as long as your account remains active or as needed to provide you with the Service:
- In-App Account Deletion: You can permanently delete your account at any time directly in the mobile app via Profile > Settings > Delete Account.
- Data Purging: Upon account deletion, all personal profile data, photos, chat records, match connections, and authentication tokens are immediately scheduled for permanent deletion from our active production databases.
- Legal Retention: Minimal transactional and security audit logs may be retained for the statutory period required by applicable tax, fraud prevention, and cyber law regulations.
7. Your Privacy Rights
Depending on your jurisdiction, you have the right to:
- Access and inspect the personal data we hold about you.
- Request correction or updating of inaccurate information.
- Withdraw consent for location tracking or push notifications via device settings.
- Request complete deletion of your account and associated personal media.
To exercise any data protection rights or lodge an inquiry, contact our Data Protection Desk at support@softhuge.com.
8. Grievance Officer (India Compliance)
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and the Digital Personal Data Protection Act, the designated Grievance Officer details are:
- Officer Name: Grievance & Compliance Cell
- Company: Softhuge Technologies Private Limited
- Address: Sirsa, Haryana 125055, India
- Email: support@softhuge.com
- Response Timeline: Acknowledgment within 24 hours; resolution within 15 days of grievance receipt.
9. Policy Updates
We may periodically revise this Privacy Policy to reflect platform features, legal standards, and security enhancements. The updated policy will be posted on this page with an updated Effective Date.