1. Payment Processing & Authorized Billing Gateways
All digital purchases, premium subscription tiers, Spotlight boosts, virtual gifts, and coin packages in SoulDate are processed securely through authorized payment channels and certified gateways, including Google Play Billing, Apple App Store, Razorpay, Stripe, and other regional payment partners.
Because payment processing is handled by certified payment partners, billing lifecycles, taxes, and currency settlements follow the terms of the respective payment method utilized during purchase.
2. General Refund Principles
- Digital Goods Delivered Immediately: Digital items such as virtual coins, gifts, and instant spotlight boosts are delivered immediately upon confirmation. Once consumed, utilized, or activated within the app, digital goods are non-refundable.
- Self-Service Subscriptions: Recurring subscriptions grant continuous access to premium features (unlimited likes, advanced filters, read receipts, and travel mode). If you cancel a subscription, your benefits remain active through the end of the paid billing period, and no future renewal charges will occur.
3. How to Cancel Your Subscription
A. For Google Play Purchases (Android)
- Open the Google Play Store app on your phone.
- Tap your profile avatar > Payments & Subscriptions > Subscriptions.
- Select SoulDate and tap Cancel Subscription.
B. For Apple App Store Purchases (iOS)
- Open Settings on your iOS device > Tap your Apple ID name.
- Tap Subscriptions > Select SoulDate.
- Tap Cancel Subscription.
C. For Direct Gateway Purchases (Razorpay, Stripe, UPI, Cards, Netbanking)
- Recurring direct subscriptions can be managed or cancelled anytime directly inside SoulDate via Profile > Settings > Manage Subscriptions, or via the cancellation link provided in your email payment receipt.
4. Refund Requests & Exceptional Circumstances
We may approve refunds or assist with payment partner escalations in cases of:
- Duplicate Billing / Technical Errors: Verified double-charges or server failures where coins or benefits were not credited to your profile.
- Unauthorized Account Transactions: Fraudulent use of your payment method (subject to payment gateway verification).
- Statutory Consumer Rights: Where mandatory cooling-off windows apply under applicable consumer protection legislation.
How to Request Billing Support:
If you experience a payment error or billing dispute, please email our dedicated billing desk at support@softhuge.com with:
- Your registered SoulDate email address or phone number.
- Transaction / Order ID: E.g., Google Play Order ID (
GPA.XXXX-XXXX-XXXX-XXXXX), Razorpay Payment ID (pay_XXXXXXXXXXXXXX), Stripe Charge/Payment ID (ch_XXXXXorpi_XXXXX), or official payment receipt screenshot. - A brief explanation of the billing issue.
Our support team reviews billing disputes within 2 to 3 business days.